Privacy Policy
Last updated: June 2025
1. Introduction
CV Melali Nusa Penida ("we", "us", or "our") operates the website melalinusapenida.com. This Privacy Policy explains how we collect, use, and protect information you provide when using our website or booking our services.
By using our website, you agree to the collection and use of information in accordance with this policy. If you have questions, please contact us via WhatsApp or the enquiry form on our website.
2. Information We Collect
We collect information in the following ways:
- Information you provide directly: When you submit a booking enquiry or contact form, we collect your name, email address, phone number, travel dates, and number of guests.
- Booking information: For boat ticket bookings, we collect passenger names, contact details, travel route, and date preferences.
- Automatically collected data: We collect standard web log data such as your IP address, browser type, pages visited, and referring URLs via analytics tools.
- Cookies: Our website uses cookies to improve user experience and analyse traffic. See Section 5 for details.
3. How We Use Your Information
We use the information we collect to:
- Process and confirm tour and boat ticket bookings.
- Respond to your enquiries via email or WhatsApp.
- Send booking confirmations and important travel information.
- Improve our website, services, and customer experience.
- Comply with applicable laws and regulations in Indonesia.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Third-Party Services
We use the following third-party services that may process your data:
- Supabase: Our backend database and authentication provider. Data is stored on servers in compliance with their privacy policy.
- Google Analytics / Vercel Analytics: Used to analyse website traffic and improve performance. Data is anonymised where possible.
- WhatsApp (Meta):When you contact us via WhatsApp, your messages are subject to Meta's privacy policy.
These providers have their own privacy policies governing the use of your data. We encourage you to review them.
5. Cookies
Our website uses cookies — small text files stored on your device — to enhance your browsing experience. We use:
- Essential cookies: Required for the website to function (e.g., session management).
- Analytics cookies: Help us understand how visitors use the site so we can improve it.
You can disable cookies in your browser settings, though this may affect some functionality.
6. Data Retention
We retain personal information for as long as necessary to fulfil the purpose for which it was collected (e.g., completing your booking) and to comply with our legal obligations. Booking records are kept for a minimum of 5 years in accordance with Indonesian tax regulations.
7. Your Rights
You have the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal data, where legally permissible.
- Withdraw consent to marketing communications at any time.
To exercise any of these rights, please contact us via WhatsApp or the contact form on our website.
8. Security
We take reasonable measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Our website uses HTTPS encryption for all data transmitted between your browser and our servers. However, no method of transmission over the internet is 100% secure.
9. Children's Privacy
Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The date at the top of this page will reflect the most recent revision. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Company: CV Melali Nusa Penida
- Location: Nusa Penida, Klungkung, Bali, Indonesia
- Website: melalinusapenida.com
- WhatsApp: Available via the button on our website